Chifukwa chiyani mumagwiritsa ntchito Artificial Intelligence munjira yanu yolumikizirana ndimakampani?

M'makampani amasiku ano, Artificial Intelligence ndi chimodzi mwazofunikira kwambiri.

M'malo mwake, ambiri aiwo akugwiritsa ntchito Artificial Intelligence m'njira zosiyanasiyana kuti akwaniritse bwino ntchito zawo. Zifukwa ndizosiyana: kuyambira pakukulitsa zokolola m'dera lililonse labizinesi, kupereka ntchito yabwino, kupititsa patsogolo zinthu ndi ntchito zomwe zimaperekedwa.
Imodzi mwa madera omwe Artificial Intelligence imagwiritsidwa ntchito kwambiri ndi kulumikizana kwamakampani. Ubwino waukulu womwe amapereka wapangitsa kuti ikhale gawo lofunikira pakuwongolera zochitika zamakampani ndi makasitomala ake. Komabe, n’zoona kuti makampani ambiri sanachite zimenezi chifukwa sadziwa chilichonse chimene chingawabweretsere.
Ichi ndichifukwa chake m'nkhaniyi tikufuna kukuwuzani zaubwino womwe Artificial Intelligence ingabweretse pakulumikizana kwamakampani komanso momwe mungagwiritsire ntchito bwino zomwe zingatheke kudzera pa malo oyimbira foni. Musaphonye ndipo pitilizani kuwerenga!

Kodi Artificial Intelligence System ndi chiyani ndipo imagwira ntchito bwanji?

Ngakhale definition of Artificial Intelligence (AI) mwina ikuwoneka yodziwikiratu kwa inu, ndikofunikira kudziwa mikhalidwe yake yayikulu komanso momwe makina omwe amagwiritsira ntchito amagwirira ntchito.
Artificial intelligence imatanthawuza kuphatikiza kwa ma aligorivimu omwe amagwiritsidwa ntchito popanga makina omwe ali ndi luso lofanana ndi la anthu. Mpaka posachedwa, lusoli likhoza kuoneka ngati lachinsinsi, ngakhale lakutali, koma m'zaka zaposachedwa lakhala likupezeka muzochita zamakampani ambiri ngakhalenso anthu.
Nthawi zambiri, ukadaulo uwu umadalira njira zophunzirira zomwe zimagwiritsidwa ntchito kulosera ndikuthana ndi mavuto amtsogolo. Mwa mitundu ya Nzeru zochita kupanga titha kupeza magawo angapo, koma pali awiri omwe akuyenera kutchulidwa mwapadera:

Luntha lochita kupanga lochepa: Linapangidwa kuti lizigwira ntchito zinazakedefindamaliza ndikuyankha mafunso omwe mayankho ake adakonzedwa kale. Pazifukwa izi, ngati wogwiritsa ntchito akupempha kugwiritsa ntchito mawu osakira omwe alowetsedwa mu dongosolo, dongosololi lidzatha kupereka yankho. Komabe, muzochitika zina zonse, ngati pali kusiyana m'mawu, kasitomala adzalandira "pepani, sindinakumvetseni", kuwalumikiza ndi wothandizira.
Luntha lochita kupanga: limayang'ana kwambiri kutsanzira luso lachidziwitso laumunthu ndipo amatha kuyankha zopempha zoyenerera. Mtundu uwu wa AI ndi wotsogola kwambiri ndipo umatha kuzindikira chiwerengero chochuluka cha zochitika, mosasamala kanthu kuti pali kusiyana kwa mawu a chiganizo.

Artificial intelligence imachokera ku data ndi ma aligorivimu omwe amagwiritsa ntchito pofotokozedwa pansipa:

Unikani ndi kuzindikira vuto lofunika kwambiri.
Unikani zochitika zakale ndikuphunzira zosinthika zotheka zokhudzana ndi vutoli.
Chifukwa cha ndondomeko yowerengera, imaneneratu zotsatira zamtsogolo za vutoli, kachiwiri pamaziko a deta yodziwika.
Dongosololi likakhala ndi deta yonse, limagwira ntchito ndipo limapereka njira yothetsera vutoli. Chifukwa chake, AI imaphunzira kuthetsa vutoli kuti ithane ndi vuto lotsatira lomwe lingakumane nalo.

Chifukwa chiyani mumagwiritsa ntchito Artificial Intelligence pakampani yanu?

Luntha lochita kupanga, monga tanenera poyamba, limapereka ubwino waukulu, makamaka pamene likuphatikizidwa ndi mapulogalamu oyankhulana ndi makampani monga malo ochezera. Yaikulu ndi:

Kupezeka kwa 24/24: Maboti amatha kuyankha zopempha za ogwiritsa ntchito nthawi iliyonse yatsiku, masiku 7 pachaka. Mwanjira imeneyi titha kupereka ntchito mosalekeza ndikukhalapo kuti tiyankhe zopempha zamakasitomala athu akafuna.
Amapereka chidziwitso chokhutiritsa chamakasitomala: Machitidwe anzeru opanga amatha kugwira ntchito zingapo nthawi imodzi. Chifukwa chake, pankhani ya kulumikizana kwamakampani, makasitomala sadzadikirira nthawi yayitali kuti pempho lawo lithetsedwe.
Pewani kuchuluka kwa othandizira: Pothandizira ntchito zomwe, ngati zichitidwa pamanja, zitha kuwononga nthawi kwa wothandizirayo ndikuwalemetsa ndi zokambirana zingapo (mwachitsanzo, kulemba uthenga wolandirika kwa makasitomala), ogwira ntchito sangalemedwe ndipo amatha kuyang'ana kwambiri ntchito zomwe amabweretsa phindu. kampaniyo, monga kupereka chithandizo chaumwini.
Limbikitsani chithunzi cha kampaniyo: pokhudzana ndi zopindulitsa zam'mbuyomu, kuti makasitomala amalandira yankho laumwini nthawi iliyonse akalembera kampaniyo komanso kuti vuto lawo lathetsedwa kwakanthawi kochepa, limakhudza kwambiri khalidwe la makasitomala. ndipo, chifukwa chake, paubwino wamakasitomala athu.
Kutha Kusonkhanitsa Zambiri pakuchitapo kanthu: Wothandizira woyendetsedwa ndi AI amatha kugawa zidziwitso, zikalata, ndi zida zina zofunika kwambiri pamisonkhano yamagulu ndikuyanjana, kenako ndikuziphatikiza mu CRM kuti zidziwitso zonse zizikhazikika papulatifomu imodzi.
Kuchepetsa mtengo: Chifukwa chakuti Artificial Intelligence imalola kuchepetsa chiwerengero cha othandizira omwe amapatsidwa ntchito zochepa, nthawi yawo yogwira ntchito ikhoza kuperekedwa ku mitundu ina ya ntchito zomwe makina sangathe kuchita.

Momwe mungagwiritsire ntchito Artificial Intelligence muzolumikizana zamabizinesi?

Kukula kosalekeza kwa njira zoyankhulirana kumayankha kufufuzidwa ndi makampani pazinthu zomwe zimawalola kuti azisiyanitsidwa ndi malo opikisana kwambiri. Mabizinesi masiku ano amakonda kuyang'ana kwambiri pakukwaniritsa zosowa za ogwiritsa ntchito omwe amadziwa zomwe akufuna ndipo amafuna kuti zosowa zawo zikwaniritsidwe mwachangu.
Chimodzi mwazinthu zomwe zimagwiritsidwa ntchito kwambiri pazifukwa izi ndi pulogalamu ya call center. Chifukwa cha kusintha kwa teknoloji, machitidwewa akhala chida chothandizira makampani ambiri, kupereka ma analytics abwino komanso mofulumira, kukambirana molunjika.
Zina mwa izi ndi Artificial Intelligence, yomwe kugwiritsidwa ntchito kwake m'malo oimbira foni kudzakambidwa pansipa:

Task automation: Monga tafotokozera pazabwino zake, Artificial Intelligence imatilola kuti tizingochita ntchito zina zobwerezabwereza. Izi zimamasula othandizira ndikuwaletsa kuti asatengeke ndi zochitika zomwe zingatheke mosavuta ndi machitidwewa. Mkati mwa malo oimbira foni, zochita zokha sizingachitike ndi mawu okha, omwe ndi njira yachikhalidwe, komanso ndi njira zina zomwe ogwiritsa ntchito pano amakonda, monga kutumizirana mameseji kapena macheza pa intaneti.
Kuyendetsa bwino: iyi ndi imodzi mwantchito zofunika kwambiri zomwe Artificial Intelligence imatha kuchita. Njira ndi njira yogawa zolumikizirana, zomwe zimalola kuti zigawidwe ndikuperekedwa ku ntchito yoyenerera kwambiri kapena wothandizira kuti azikonza. Izi zimapulumutsa makasitomala kuti adikire mpaka atatengedwa ndi wothandizira woyenera ndipo motero amawongolera bwino ntchito.
Pakati pa matekinoloje ena, kugwiritsa ntchito luntha lochita kupanga m'malo oimbira foni kumabweretsa othandizira (ma callbots kapena ma chatbots). Zida izi zili ndi cholinga chofanana: kuyanjana ndi kasitomala kuti awathandize kukwaniritsa zosowa zawo. Komabe, kusiyana kwakukulu pakati pa ziwirizi ndi njira yomwe amagwiritsidwa ntchito:
- Pankhani ya ma chatbots, amafuna kukhala ndi zokambirana zolembedwa, kudzera pa mameseji pompopompo kapena macheza omwe ali patsamba lathu.
- Kumbali ina, ma callbots amagwiritsidwa ntchito pama foni. Nthawi zina amatha kukambirana mofanana ndi munthu chifukwa cha zotsatira zabwino za kaphatikizidwe ka mawu a munthu. Chitsanzo chodziwikiratu chamomwe ma callbots angakuthandizireni kuti musinthe malo anu oimbira foni ndi kulemba mawu. Izi ndizothandiza kwambiri, makamaka pankhani yolumikizana ndi anthu omwe ali kunja komwe kampani yanu ili. Chifukwa cha machitidwe ozindikira mawu kapena ASR (Kuzindikira Kulankhula Modzidzidzimutsa), ndizotheka kupanga zolembera munthawi yeniyeni ya mawu omwe amveka.

Mwachidule…

Luntha lochita kupanga limathandizira kwambiri kulumikizana kwamalonda. Chifukwa chake ndizotheka osati kuchepetsa kuchuluka kwa zolakwika komanso, kwa wothandizira yemwe akufunsidwayo, kupereka mayankho achidule komanso amunthu payekha.
Zikuwonekeratu kuti machitidwewa, omwe amawoneka ngati akutali komanso mbali yamtsogolo, tsopano akuyimira mpikisano waukulu kwa makampani, kuwalola kusunga nthawi, kuchepetsa ndalama komanso, ndithudi, kupititsa patsogolo ntchito zawo. kasitomala zinachitikira.
Ngati tatsimikizirani kale zabwino zonse zomwe pulogalamu ya call center yomwe ili ndi Artificial Intelligence ingakupatseni ndipo mukufuna kukhazikitsa imodzi mwamakampani anu, makampani monga Fontvirtual amakupatsirani chilichonse chomwe mungafune. Yankho lawo likukhazikitsidwa ndi dongosolo lamphamvu la Artificial Intelligence ndi zina zambiri zomwe zingakuthandizeni kukulitsa kulumikizana kwanu kwabizinesi.

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